Refund policy

At Dear Ophelia, each Blind Date with a Book is carefully selected and hand-packed, making every order unique.

Returns

Due to the nature of the product, we do not accept returns or exchanges based on personal preferences, including:

  • Not liking the selected story;

  • Already owning the book received;

  • Different reading preferences or expectations.

The Blind Date with a Book concept is based precisely on the surprise of discovering a new book.

Damaged Products

All books are carefully checked and packed before dispatch. If an order shows visible damage upon delivery, the customer must contact Dear Ophelia within 48 hours of delivery, providing photographs of the packaging and the product at dearophelia.books@gmail.com.

Dear Ophelia reserves the right to assess each situation individually before determining any applicable course of action.

Lost Orders

If an order is considered lost by CTT, the situation will be assessed individually to determine the most appropriate solution.

Contact

For any questions regarding your order, you can contact us at dearophelia.books@gmail.com.